Nova Physiotherapy Privacy Policy

At Nova Physiotherapy, we are committed to protecting the privacy of your personal information. We will not disclose your personal information without consent or reasonable and lawful notice except when required or permitted by law. 

Our privacy commitment

At Nova Physiotherapy, we protect patient privacy by

•Collecting only the personal information required to provide physiotherapy services.
•Advising you how your information might be disclosed and obtaining your consent
•Safeguarding your personal information
Sharing your personal information only for the purposes stated and agreed to verbally or in a signed consent form or otherwise permitted by law.
Ensuring any contractors we hire who may have access to your information also protect the privacy of your information.
Training staff and adapting the office space to ensure maximum protection of your privacy.
Ensuring personal information is current, complete and accurate.
Providing you access to your personal information and a mechanism for requesting corrections.
Having our privacy officer available to answer your questions.
Periodically reviewing our privacy policy to ensure it provides adequate protection for your personal information.

Information collected

The personal information collected is required to provide you with physiotherapy services and facilitate payment for services rendered.

Contact information: your name, phone number, address, email address and an emergency contact person.
Health information: your health history, treatment received, names of other health-care providers, family medical history, your subjective complaints, objective findings, diagnoses, reason for discharge, and discharge plan.
Financial information: your insurance benefit coverage information, credit card information, employer’s name, and other information to facilitate payment for services provided.

What do we use your information for?

We use contact information to open and update your patient file, invoice for services, remind you of appointments and/or the need for further treatment, and to provide informational materials about our clinic. We use health information to assess, diagnose, provide, and evaluate physiotherapy treatment. We use financial information to arrange payment for physiotherapy services rendered. 

With whom do we share your information?

Contact information - may be disclosed to third-party health benefit providers/insurers when reimbursement claims for all or part of the treatment cost have been submitted.
Health information - may be disclosed to:
Third-party health benefit providers and insurance companies when a claim is submitted for reimbursement or payment of all or part of the cost of treatment or we have been asked to submit a claim on your behalf.
The WCB or your employer if you made a WCB claim.
Other health-care professionals also providing you with treatment.
Your lawyer, if you were injured in an accident.
Research teams in an anonymous form to facilitate outcome research.
Financial information - may be disclosed to your insurer or credit card company as required to facilitate payment.

Note: Personal information can also be disclosed without your consent if we are required to do so by law.  

Information storage

We contract with companies to provide electronic record and booking services on our behalf. This company is Jane and all information is stored within Canada.  

How we protect your personal information

We store physical records containing your personal information in a secure place.
We store electronic records on secured hardware, use antivirus software and passwords on all computers and take care to protect screen monitors from public viewing.
We transfer physical records outside our office in sealed envelopes by secure methods.
We conduct telephone discussions with sensitivity to ensure that your personal information is not inadvertently disclosed.
Electronic information is transferred in secure files and made anonymous wherever possible.
We do not share your personal information outside our office for any marketing, promotional, publicity, educational, or research purposes without your consent.
We train staff to handle your information only through the protected measures outlined in our privacy procedures. If consultants or contractors are hired, we take steps to ensure the consultant or contractor also protects your privacy.
We will advise you if your personal health information is stolen, lost or improperly accessed or disclosed.

Accessing and correcting your personal information

You can get access to view your personal information by asking a staff member who may refer you to our privacy officer. We will attempt to help you understand the reasons we collect, store and use the information in your records.   You may request a change to your personal information if it is inaccurate, incomplete, no longer current, or if you believe there is a factual mistake. You can also request a copy of your patient record. Requested copies will be provided in a reasonable period. If there is a charge for the cost of producing a copy, we will advise you of the cost in advance.  

How long is information kept?

We are required by legislation to keep records containing personal information for 10 years from the last date of service or until age 20 in the case of a minor, whichever period is longer. After that time, we shred paper records and delete electronic ones. When discarding hardware, we ensure the hard drive is destroyed. Data is recorded regarding any records that are destroyed.  

More information

If you have a concern about your personal information, please feel free to ask the physiotherapist treating you or another staff member. If your question/concern is not resolved, please address it in writing to our privacy officer. We will provide you with our clinic policies and procudures if requested. 


Contact Information

Privacy Officer Nova Physiotherapy. Kara Montieth.

Your Privacy Is Important To Us

It is the company policy of the respective website, to respect your privacy regarding any information we may collect while operating our website.

This Privacy Policy applies to our company (hereinafter, "us", "we"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors
We may collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Our purpose in collecting non-personally identifying information is to better understand how our visitors use its website. From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Gathering of Personally-Identifying Information
Certain visitors who choose to interact with our company in ways that require us to gather personally-identifying information. The amount and type of information that Get Clear Consulting gathers depends on the nature of the interaction. 

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services. 

Aggregated Statistics
Get Clear Consulting may collect statistics about the behavior of visitors to its website. We may display this information publicly or provide it to others. However, this company does not disclose your personally-identifying information.

To enrich and perfect your online experience, this site uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Our company uses cookies to help us identify and track visitors, their usage and their website access preferences. Our visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using this site, with the drawback that certain features of our websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to our use of cookies. 

Privacy Policy Changes
Although most changes are likely to be minor, we may change its Privacy Policy from time to time, and with sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.